At ADAPTNEST, we strive to ensure that you are completely satisfied with your purchase. If you are not happy with your order, we offer a flexible refund and exchange policy to make your shopping experience stress-free.
1. Eligibility for Refunds & Exchanges
- Items must be returned within 30 days of delivery.
- Products must be in unused, original condition with tags and packaging intact.
- Proof of purchase (order confirmation or receipt) is required.
- Refunds and exchanges are not applicable on clearance or final sale items.
2. Refund Process
- Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable unless the return is due to a defect or wrong item received.
3. Exchange Policy
- If you wish to exchange an item for a different size, color, or style, please contact us at info@theadaptnest.com before sending the item back.
- Exchanges will be processed after we receive and inspect the returned product.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please email us at info@theadaptnest.com within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund.
5. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure the safe return of your item.
For further assistance, reach out to us at info@theadaptnest.com.